Terms of Service

1. General information

• The information provided on this website is for general purposes only.
• While we aim to keep content accurate and up to date, we make no guarantees that all information is complete or free from error.

2. Services

• Our services are delivered in line with the NDIS Code of Conduct and industry standards.
• Service availability may vary depending on participant needs, location, and support worker schedules.
• Any agreements for ongoing support will be outlined in a Service Agreement, separate from this document.

3. Participant responsibilities

When engaging with J's Independent Support, we ask that you:

• Provide accurate and up-to-date information about your needs.
• Communicate changes to schedules or support requirements as soon as possible.
• Treat our team with respect and kindness, as we will do for you.

4. Cancellations

• We follow the NDIS cancellation policy. If you need to cancel a shift, please provide notice as early as possible.
• Late cancellations may incur charges as outlined in the NDIS Price Guide.

5. Limitation of liability

• J's Independent Support takes all reasonable steps to provide safe, reliable services.
• We are not liable for indirect losses, damages, or delays that occur outside of our control.

6. External links

• Our website may include links to third-party websites.
• We are not responsible for the content, accuracy, or privacy practices of these external sites.

7. Changes to these terms

• We may update these Terms of Service from time to time.
• Any changes will be posted here with an updated "Last updated" date.

8. Contact us

If you have any questions about these Terms, please get in touch:

• Emailjake@jsindependentsupport.com.au
• Phone0407 140 390